Since 1992, Alcani provides consulting services in telephony.
During the last 25 years, we have developed a solid expertise in multi-channel contact centres and IP Telephony.
- Purchase or upgrade of telephone systems
- Contact centers
- Optimization of telecommunications services
- IP Telephony and Voice-Over IP
Although we have experience with many technologies (telephone systems, cabling systems, call centers) and services, we specialize in multi-media contact centers (telephony, email, chat) and in IP telephony.
We can provide expertise for:
- Needs analysis and inventory;
- Feasibility study, budgets and business cases;
- Writing and analysis of request for proposals;
- Technical audit of existing systems.
Project manager for:
- Implementation of a new system;
- Upgrade of an existing system.
We offer all the range of technical services that an organization may need for a telephony project.