Since 1992, Alcani provides consulting services in telephony.

During the last 25 years, we have developed a solid expertise in multi-channel contact centres and IP Telephony.

  • Purchase or upgrade of telephone systems
  • Contact centers
  • Planning
  • Optimization of telecommunications services
  • IP Telephony and Voice-Over IP

Although we have experience with many technologies (telephone systems, cabling systems, call centers) and services, we specialize in multi-media contact centers (telephony, email, chat) and in IP telephony.

We can provide expertise for:

  • Needs analysis and inventory;
  • Feasibility study, budgets and business cases;
  • Writing and analysis of request for proposals;
  • Technical audit of existing systems.


Project manager for:

  • Implementation of a new system;
  • Upgrade of an existing system.


We offer all the range of technical services that an organization may need for a telephony project.